Help Desk &
Remote Support​

It all starts with an audit and understanding the current state of your systems and networks

The Help Desk & Remote Technical Support division of Triad Cyber Solutions provides IT management and support services that address the ongoing needs of your business. IT Management Services ensure that your PCs, servers, and networks are kept running smoothly, minimizing downtime and maximizing productivity.

What are the benefits of Triad's Help Desk & Remote IT Support?

Increased Productivity – By outsourcing your IT, your employees can focus solely on their work and not worry about troubleshooting their monitor or printer when they malfunction. The issue will be resolved by your MSP.

Reduction of costs and time – Outsourcing your IT is a great way to reduce costs and time. You will be able to have your own IT department without worrying about payroll, hiring, or unexpected sick days.

The endless advice of IT experts – From employee resources to network issues and growth. By picking up the phone, you can get all the answers you need. You’ll get the exact answer you need based on your network environment.

Greater Skill Set – Our techs have a range of skill sets from network security, data backup, malware removal, and much more.

Help Desk and IT Management Support

It is our responsibility to protect your business so that you can achieve your goals. When it comes to maintaining your system, our team of skilled technicians takes a proactive approach. Through 24/7/365 monitoring, we are able to rectify any issues as they arise and download crucial updates to ensure that your system runs smoothly, avoiding costly downtime. If you encounter any issues, our support staff is available 24 hours a day, 7 days a week

Firewall Setup & Management

Hackers regularly infiltrate businesses and networks. Your business may experience unwanted visitors sniffing around its network if your systems are not properly protected. Based on the requirements of your business, a solid firewall will identify the different types of data passing through the network, enabling you to permit, block, or prioritize what goes in and out. We setup the right protection and notification system.

Data Backup & Recovery

It is inevitable that equipment will malfunction and hard drives will fail. What happens next is the question you need to ask. If you are unable to answer this question, please inquire about our disaster recovery plan. With our data backup and recovery service, your data will be continuously archived and ready to be restored at any time. With Triad’s data recovery plan, you can rest assured that your important customer information or sensitive personnel information will be secure and available when you need it.

Email Setup & Support

Email communication plays a significant role in the success of your organization. An error in your network configuration or on your local computer may result in delivery delays or failures. It is common for emails to fail to deliver due to issues related to mail server outages, blocked emails, full inboxes, or blacklists. The majority of businesses wait until after a problem has occurred before trying to find a solution.

Malware Protection & Removal

Every day, we hear reports of businesses being infected with malware. In the wake of spam emails bombarding small businesses and ransomware encrypting sensitive files, small businesses are turning to us for immediate malware removal and security solutions. Our malware removal experts at Triad Cyber Solutions are ready to remove any infectious malware from your computer.

Support & Installations Available

  • Sunset Upgrades from Windows 7,8 to Windows 10 or 11.
  • Windows Server Installation, Upgrades and Monitoring
  • Network Support for Printers and other Network enabled devices.
  • Microsoft Office Installation, Integration and Training Support
  • PC Repair, Upgrades or Maintenance.
  • Support for 64-bit Applications and Operating Systems.
  • Remote Desktop Services, Mobile Laptop Repair, and Smartphone Integration.
  • Remote App, Virtual Desktop setup and support, Software as a service.

PC & Laptop Support On/Offsite

We provide professional and dependable desktop and laptop support services to businesses and individuals.
A variety of affordable services are available to help your organization install, integrate, troubleshoot, and manage desktop PCs and laptops running Windows, Apple OS X, or popular versions of Linux. Whether you need assistance with a single computer, laptop or a network of hundreds, we can provide online or onsite support. Additionally, we can assist you in planning and executing a company-wide rollout of new or updated operating systems and business applications.
If you are looking to upgrade your computer, install a wireless network, or remove spyware or viruses, Triad Cyber Solutions offers onsite and mobile solutions.

Let's Get Started!

Our technicians will come directly to your home or office to resolve your computer issues right on-the-spot, eliminating the need to take your computer to a repair shop every time it requires service.

We provide assistance with product evaluation, purchase, installation, and troubleshooting to meet your changing hardware and software requirements.

Contact us to schedule an appointment at a time that is convenient for you.

Request A Quote